FAQ in Long Island, Queens & Brooklyn, NY

How do I book a party?
Call us at (631) 491-5867.

Who takes care of cleanup?
Our ponies are "trailer-trained"—but they do have accidents. We carry waste removal equipment and are always respectful of the homeowner’s property.

Where do the pony rides happen, and how much space do we need?
Nearly any backyard will work. If it makes you feel more comfortable, we can use a cul-de-sac or sidewalk. In wet weather, hoof prints may be left behind, but, again, we are respectful of the property and homeowner. We try not to repeat the same route to reduce wear on the grass.

Can we feed the animals treats?
Because of their special diet, we do not allow feeding of our ponies. We do suggest large carrots for the petting zoo animals to keep hands a safe distance away.

Do you carry insurance?
Yes, we do. If you would like to have the party in a park, you may need to fill out the proper paperwork ahead of time. You also may then request a copy of our policy for park pre-approval.

What about hand washing?
We recommend a small hand-washing station with wet wipes and a Purell™ bottle.

What time will you arrive?
We plan to allow 20 extra minutes for travel. When booking, include any landmarks that may help us find your location. We strive to arrive on time. Our setup time is approximately 10 minutes for parties without a moon bounce. We stay for the full hour of riding time. Sometimes unexpected things happen. Have a backup plan if, for any reason, we are delayed. Don't panic, because we will be there. Thanks to our years of experience, this is the one problem we do our best to avoid.

What is the policy on tipping?
We strive to provide professional, top-quality service and memories that will forever be part of your family. If you feel our staff went above your expectations, tips are appreciated. Our business survives and grows from your referrals and feedback.

Contact us at 631- 491-5867 in Wheatley Heights, New York, to request our event services and turn any occasion into one of our outstanding pony parties.